Terms and Policies

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Please carefully read and comply with all provisions of this policy

  1. After purchasing this product, the warranty period starts from the date you receive the goods. To protect your rights, please carefully inspect the product and its accompanying items/documents on-site upon receipt to ensure they are in good or normal condition. If any issues are found, please contact the after-sales department immediately for resolution. According to the logistics company’s claims requirements, for damage caused during transportation, you must contact the after-sales department within 24 hours of discovering the damage. Our company will not accept any claims made after this period.
  2. Under any of the following circumstances, even if the product is still within the warranty period, you will lose the right to free after-sales service. However, you may still choose paid after-sales service if feasible.
    1. Damage caused by non-product quality issues, such as collisions, drops, burns, etc., due to human factors or other reasons.
    2. Modifying the product (whether authorized in advance or not), hardware modification, disassembly, or similar actions.
    3. Damage caused by unauthorized repair of components, circuit modifications, battery pack modifications, or improper use of the charger.
    4. Damage caused by liquid immersion, foreign object intrusion, contact with chemicals, scratches, etc.
    5. Damage caused by using the product beyond its safe load limit.
    6. Damage caused by long-term storage without use (e.g., not powered on for more than [6 consecutive months]).
    7. Damage caused by failure to activate, install, or use the product according to the product manual.
    8. Product malfunction or damage caused by using non-original accessories (including but not limited to replacement, installation, etc.).
    9. Damage caused by operational errors or intentional actions, such as the product hitting hard objects, falling, or having obvious signs of impact, collision, or scratches on the product surface.
    10. Damage caused by force majeure or extreme harsh environments (including but not limited to strong magnetic fields, strong interference, high temperature, low temperature, natural disasters, etc.).
    11. Damage caused by operating the product in environments with sharp terrain, large undulations, slippery surfaces, etc.
    12. Other malfunctions or damages not caused by the company’s responsibility.
  1. When you contact our company for after-sales service, please describe the product issue in detail and accurately. Our company will first attempt to diagnose the issue via phone, email, remote assistance, etc., and make every effort to resolve your problem.
  2. If the above methods cannot resolve your issue, you may send the product to the other party for further inspection, and our company will then make corresponding arrangements or decisions based on the results. If the inspection determines that the product does not qualify for free warranty service, you may choose paid after-sales service (at which point our company will confirm the relevant service items and charges with you) or have the original product returned.
    1. When sending the product to our company, you must bear the shipping costs in advance.
    2. After receiving the returned product, our company will conduct a fault inspection to determine liability for the issue. If the inspection confirms that the issue is due to a product quality defect and is within the warranty period, the relevant repair costs and return shipping fees will be borne by our company.
    3.  If the product is found not to meet the conditions for free repair after inspection, you may choose paid repair or have the defective product returned. Our company will confirm the repair plan with you; if you accept it, you must pay all fees according to the confirmed repair plan. If you cannot accept it, the device will be returned to you, and the relevant inspection fees, labor costs, shipping fees, etc., incurred shall be borne by you. Sending the product back to us shall be deemed as your acceptance of this clause.
    4. If the product (including the main unit, charger, remote control, etc.) has been exposed to water, this will seriously affect product performance and render it not repairable. Therefore, our company cannot provide repair services but may, depending on the situation, offer a paid product replacement service. Please be aware of this and decide whether to send the product back accordingly. If you insist on repair, our company will do its best to handle it but does not guarantee complete restoration.

The Company shall only assume liability within the scope expressly stipulated in this policy. During the period when the after-sales product is in transit under the Company’s responsibility or during the storage period, the Company shall be liable for the damage or loss of the product. The Company shall not be liable for the loss, damage, or disclosure of any data (including but not limited to confidential information, proprietary information, personal information, etc.) contained in the after-sales product. Under no circumstances shall the Company and its affiliated enterprises, suppliers, distributors, or service providers be liable for the following circumstances or for any liability or claims arising therefrom:

  1. Any claim for damages made against you by a third party.
  2. Any special, incidental, indirect, or consequential losses or damages claimed by you, such as loss of profits, business revenue, or anticipated benefits.
  1. If you have any questions or concerns regarding this after-sales service policy or certain operations, please contact our company promptly. We will provide corresponding explanations, guidance, and support, and serve you with utmost sincerity.
  2. Our company reserves the final right of interpretation of this after-sales service policy.
  3. Our company will not provide after-sales service for products in the following situations:
    1. Products used outside the mainland of China.
    2. Products that have been resold by you.
    3. Products that have been used by you or others for purposes other than their intended design.
  1. We only collect necessary information to achieve service purposes after obtaining your authorization.
  2. Device connection and usage information: To achieve device connection and control, we collect device information such as device model, SN number, and firmware version; connection information such as WiFi name and Bluetooth pairing information; usage information such as operation commands, operating status, and usage logs; if location-related functions are used, device location data will be collected (only for the corresponding function).
  3. After-sales support information: When you apply for after-sales service, we may collect product information such as device fault description and SN number, as well as contact information such as name, contact method, and shipping address, to handle after-sales matters and archive records.
  4. Information collected without authorization: Under circumstances stipulated by laws and regulations (such as fulfilling legal obligations, safeguarding public interests, handling faults, etc.), we may collect relevant personal information without your consent.
The personal information collected is used only for: processing after-sales requests; improving product and service quality; sending product updates and after-sales notifications; fulfilling legal obligations; protecting your or the public’s legitimate rights and interests. If it is to be used for other purposes, we will obtain your consent separately.
We do not proactively share or transfer your personal information to third parties. We may only share or transfer your personal information in cases where we have obtained your consent, where it is necessary for providing services (and we will sign a confidentiality agreement to supervise the third party), or where it is required to comply with laws, regulations, or requests from competent authorities.
We adopt encryption storage, access control, and security audit measures that comply with industry standards to maximize the protection of your personal information security; the information retention period does not exceed the time necessary to achieve the established purpose.

Please be sure to read this document and the Product Operation Manual carefully before using this product to understand your legal rights, responsibilities, and safety instructions; otherwise, it may lead to property loss, safety accidents, and personal safety hazards. Once you use this product, it is deemed that you have understood, acknowledged, and accepted all the terms and contents of this document. Please strictly follow the product usage specifications during operation; the user promises to be responsible for their own actions and all consequences arising therefrom.

The final right of interpretation belongs to the company

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